Job Description
The Opportunity
An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Client Services function. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development.
The Company
Mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth. We help marketers eliminate waste and maximize the impact of their most significant investments at scale. Our ambition is to define and own an entirely new category - recognized as the world's most trusted, independent and impactful marketing advisor. We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect. Because progress doesn't happen in isolation, it takes alignment, intelligence, and trust. That's what we enable. That's what we stand for. That's Unified Marketing Intelligence.
Mediasense is designed around how we help marketers optimize and transform through best-in-class structure and governance (Organization), partners and platforms (Ecosystem), governance and controls (Assurance), and measurement and effectiveness (Science). We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously. As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth.
Mediasense and has over 250 employees across London, New York, Singapore and New Delhi.
The Role
This role is for a Creative Consultant, based in New York, US. The Creative Consultant is responsible for providing valuable input across our key client relationships across a number of areas including creative agency management, creative agency selection, creative technology & measurement.
The role itself will involve a range of activities including:
Client management
- Provide senior level account leadership, ensuring that relationships with our key client stakeholders is developed and nurtured
- Have oversight of all aspects of the client relationship, ensuring it is appropriately managed, developed and that requirements are met and anticipated
- Identifying opportunities to deepen customer relationships and offer added value services
- Project delivery and team management
- Advise clients and lead delivery of projects, bringing strong knowledge of their business, organization, and specific requirements
- Prepare insightful and relevant reports and presentations, with input and approval from business/client lead, and present the information to clients
- Work with the client lead to manage the team servicing the client and coordinate resource across the project(s) to ensure delivering high quality outputs
- Ensure agency relationships are smooth and efficient, and interactions are documented and actioned
- Ensure that work is delivered as efficiently as possible and any project gaps or impediments are addressed, suggest improvements to ways of working as needed
Process management
- Ensure robust account management processes and procedures are maintained, such that all client assignments are delivered on budget and on time.
- Ensure all internal reporting processes are completed, particularly in relation to contracts and financial controls.
- Identify, anticipate and resolve issues arising relating client deliverables, retention and development opportunities, as well as profitability.
- Ensure agency and other third-party relationships are appropriately managed.
The following core skills will be crucial to be successful in this role:
Stakeholder management
- Ability to manage people (up and down, internal and external), comfortable working with senior leaders
Communication - Strong communicator (oral and written), able to simplify the complex and drive people toward action, adept at dealing with ambiguity
Critical Thinking
- Demonstrates natural business acumen and a curiosity for client challenges, able to draw conclusions and make recommendations with conviction
Negotiation Skills
- Thoughtful and measured approach to negotiation, able to balance and incorporate multiple variables in arriving at the desired outcome
The Candidate
The ideal candidate will have the following:
- Experience working in client-side, agency, or consulting roles with strong knowledge of the marketing, creative and agency industries
- 5-10 years experience
- A self-starter who is motivated to join a growing company and prepared to actively participate in driving that growth.
NOTE:
This is a full-time position based in our New York office
Competitive Salary $115,000 - $135,000 Per Year
Job Tags
Full time, Work at office,