Concierge (Receptionist) Job at HRA, Madison, CT

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  • HRA
  • Madison, CT

Job Description

Essential Functions:

  • Answers incoming calls, both internally and externally, in a warm,
    pleasant and professional manner
  • Ensures that all messages are relayed promptly to the intended
    person
  • Maintains current visitor log
  • Greets all visitors, residents, family members and associates in a
    warm and inviting manner on the phone and by standing and
    walking around the desk for anyone entering the community
  • Ensures that the reception areas are clean, hospitable, and inviting
  • Ensures the compliance of all concierge team standards and first
    impression captain standards for the community entrance from the
    driveway entrance (s) through the lobby
  • Responsible for creation and maintenance of resident face sheets
    utilizing the Yardi system
  • Inputs resident information for faces and uploads resident
    photograph
  • Updates information as it changes and ensures updated face
    sheet is distributed to all appropriate locations
  • Current resident face sheets should be kept in the
    following locations: Van Book, Resident Medical
    Record, Business Office File and the Emergency
    Book
HRA

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