Job Description

• Answers incoming calls, both internally and externally, in a warm,
  pleasant and professional manner
• Ensures that all messages are relayed promptly to the intended
  person
• Maintains current visitor log
• Greets all visitors, residents, family members and associates in a
  warm and inviting manner on the phone and by standing and
  walking around the desk for anyone entering the community
• Ensures that the reception areas are clean, hospitable, and inviting
• Ensures the compliance of all concierge team standards and first
  impression captain standards for the community entrance from the
  driveway entrance (s) through the lobby
• Responsible for creation and maintenance of resident face sheets
  utilizing the Yardi system
• Inputs resident information for faces and uploads resident
  photograph
• Updates information as it changes and ensures updated face
  sheet is distributed to all appropriate locations
• Current resident face sheets should be kept in the
  following locations: Van Book, Resident Medical
  Record, Business Office File and the Emergency
  Book

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