Job Description

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities 
• Pay Bonuses

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Part time position would be Monday-Thursday 12p-6p. Monday-Friday 10am-4pm. If the weather is permitting we spend the first 3-4 hours of the shift outside walking with the canvas team going door to door writing down notes and attempting to create appointments you will make commission off of with your base pay. The remainder of the day is in the office on the phones connecting with homeowners on there status of there projects.

Responsibilities 

• Receive inbound calls and place outbound calls 
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED preferred
• Previous experience as a Call Center Representative or in a similar role is preferred 
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

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