Job Description

Job Description

Job Description

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
  • Acts as the owner/resident’s liaison between all aspects of the association.
  • Maintain a warm and friendly demeanor at all times.
  • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident ’s belongings, if needed/requested.
  • Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check.
  • Service the owner/residents and guests with beverage requests in the Grand Lobby.
  • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested.
  • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested.
  • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested.
  • Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance.
  • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times
  • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
  • Establish relationships with local merchants and service providers as needed.
  • Take part in maintaining a clean working environment.
  • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
  • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
  • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
  • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
  • Provides quality service to residents and guests.
  • Produces any needed communications to meet Association request/needs.

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