Job Description

Bilingual RN Care Manager (Remote Flexible - Spanish Speaking)

About Pair Team

At Pair Team, we're an innovative, mission?driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole?person careclinical, behavioral, and socialby partnering with organizations deeply connected to the communities we serve.

Were building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high?impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high?need patients.

Were one of the largest Enhanced Care Management providers in California and are on track to build the nations largest clinically integrated network supporting high?need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering carewere building the future of more equitable, community?driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Role

We are looking for a highly motivated full?time Registered Nurse Care Manager to support patient?driven care plans for individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those with high medical needs. This role is primarily remote, with 12 on?site visits per month in the community.

What Youll Do

• Primarily work with and support a caseload of individuals with complex medical needs.
• Work with individuals to identify health/wellness goals and incorporate them into a Shared Care Plan.
• Educate individuals on medical and behavioral health conditions, including medication, to improve health literacy.
• Provide medication reconciliation in collaboration with the individuals pharmacy.
• Provide care management services such as coordinating prescriptions and completing prior authorizations.
• Track and assure that all required assessments and screenings are performed.
• Collaborate with multidisciplinary care team to identify and address barriers to care.
• Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians.
• Collaborate on care issues with the Enhanced Care Management team by participating in systematic case reviews.
• Consult with the Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living.
• Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions.
• Use relationship?based strategies to engage individuals in care, understanding that many may have lived experiences causing hesitation or distrust of the health care system.
• Listen openly to individuals and meet them where they are, adopting a collaborative and respectful communication style.

What Youll Need

• Must hold an active Registered Nurse license issued by the state of California.
• Located in California (preferred).
• Previous experience in care coordination or case management.
• 23+ years of experience working for a health plan or at?risk provider.
• Strong technical skills and comfort with new technology innovation, past experience with CRM databases, basic Google Suite, email, and video conferencing.
• Must have a quiet and HIPAA?compliant at?home work environment with reliable Internet connection and cell phone.
• Strong understanding of cultural fluency.
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
• Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities.

Preferred Qualifications

• Excellent listening skills and ability to read people based on nuances.
• Accountability to resolve a patients needs to the best of your ability.
• Comfortable building relationships with new people.
• Zest for problem solving, seeking answers, and thinking outside the box.
• Detail?oriented and organized self?starter.
• Reliable and comfortable in an ever?changing environment.
• 401(k) match.
• Opportunity for rapid career progression with plenty of room for personal growth.
• Monthly $100 work?from?home expense stipend.
• Flexible vacation policy with unlimited time off.
• Work entirely from the comfort of your own home.
• Equipment provided for the role.

Equal Opportunity & Background Check

Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E?Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre?employment background check, including criminal history, reference checks, and driving records if the role requires vehicle use.

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